Housing Officer CV Example
A housing officer CV highlights your ability to manage tenancies, resolve housing issues, and ensure compliance with housing policies and legislation.
Recommended template: BoldPro
Key Skills to Include
Quick Tips
- Demonstrate experience with tenancy sustainment and eviction prevention strategies.
- Highlight your understanding of housing legislation and regulatory frameworks.
- Include examples of successful partnership working with external agencies.
- Showcase your ability to handle sensitive situations with empathy and professionalism.
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Upgrade to ProHow to Write Your Housing Officer CV
A housing officer CV should demonstrate your ability to manage tenancies effectively, collect rent, resolve neighbourhood issues, and support vulnerable tenants. Housing associations and local authorities want officers who combine strong administrative skills with empathy and resilience. Your CV should quantify your patch management experience, demonstrate your legislative knowledge, and provide evidence of positive tenant outcomes.
CV Structure
Use a reverse-chronological format with sections for your profile, experience, education, qualifications, and skills. Each role should describe the landlord, patch size, and the scope of your responsibilities. Follow with quantified achievements. Include CIH qualification progress and any housing-specific training. Keep the CV to two pages.
CV Format
Choose a clean, professional template. Housing recruiters review many applications, so clarity and structure are essential. Use clear headings and bullet points. Include your CIH membership and any relevant training certificates. Save as a PDF.
CV Profile Examples
Experienced Housing Officer
Housing officer with six years of experience managing a patch of 450 social housing tenancies for a large London housing association. Skilled in rent arrears recovery, anti-social behaviour case management, and tenancy enforcement, consistently achieving rent collection rates above 99%. Experienced in building effective partnerships with police, social services, and community organisations to support vulnerable tenants.
Senior Housing Officer
Senior housing officer providing frontline tenancy management and mentoring to three junior colleagues within a busy neighbourhood team. Experienced in managing complex cases involving domestic abuse, hoarding, and mental health crises, using a trauma-informed approach to support tenancy sustainment. Holds a CIH Level 4 Certificate and is working towards the Level 5 Diploma.
Graduate Housing Officer
Social policy graduate with eighteen months of experience as a housing officer trainee, managing a development patch of 200 tenancies and gaining hands-on experience in lettings, rent arrears, and estate management. Competent in using housing management systems, conducting tenancy visits, and applying housing legislation. Committed to a career in housing and actively pursuing CIH qualification.
State your patch size, years of experience, key competencies, and headline achievements. Mention your CIH qualification progress and the type of housing you manage — general needs, supported, temporary accommodation.
Key Skills for Your Housing Officer CV
Tenancy Management
Managing all aspects of social housing tenancies including lettings, reviews, succession, mutual exchanges, and terminations.
Rent Arrears Recovery
Proactively managing rent arrears through early contact, repayment agreements, and escalation to legal proceedings where necessary.
Anti-Social Behaviour
Investigating complaints, gathering evidence, and using a range of tools from mediation to legal action to resolve anti-social behaviour.
Housing Allocations
Processing housing applications, assessing eligibility and priority, and managing lettings in accordance with allocations policies.
Welfare Benefits Advice
Advising tenants on benefit entitlements, Universal Credit claims, and discretionary housing payments to maximise income and sustain tenancies.
Safeguarding
Recognising and responding to safeguarding concerns involving vulnerable adults and children, making referrals to appropriate agencies.
Stakeholder Liaison
Working in partnership with police, social services, health providers, and community organisations to address tenancy and neighbourhood issues.
Case Management
Managing complex casework involving multiple issues and agencies, maintaining accurate records and progressing actions within agreed timescales.
Work Experience Examples
Describe your patch size, the types of tenancies you manage, and your daily responsibilities. Quantify your performance — rent collection rates, arrears reduction, eviction prevention, and ASB resolution rates. Include examples of supporting vulnerable tenants and working in partnership with external agencies.
Housing Officer
L&Q Housing, London
Managed a patch of 500 general needs social housing tenancies across three estates in East London, providing comprehensive tenancy management services.
Responsibilities
- Managed the full tenancy lifecycle including lettings, sign-ups, introductory tenancy reviews, succession, assignment, and termination processes.
- Conducted proactive rent arrears management, contacting tenants at the earliest stage of arrears to offer support and agree sustainable repayment plans.
- Investigated and resolved anti-social behaviour complaints, gathering evidence, issuing warnings, and preparing cases for legal action where necessary.
- Carried out regular estate inspections, identifying and reporting communal repairs, fly-tipping, and health and safety hazards.
- Signposted tenants to welfare benefits advice, debt counselling, and support services to promote tenancy sustainment and prevent eviction.
Achievements
- Maintained a rent collection rate of 99.3% across the patch, the highest in the neighbourhood team for two consecutive years.
- Successfully resolved 85% of anti-social behaviour cases through early intervention and mediation without recourse to legal proceedings.
- Reduced evictions on the patch by 40% over two years through a proactive tenancy sustainment approach, including pre-court welfare checks and support referrals.
Housing Officer Trainee
Gentoo Group, Sunderland
Completed a twelve-month housing officer trainee programme, rotating across lettings, income management, and estate services teams to build a comprehensive understanding of housing management.
Responsibilities
- Conducted new tenant sign-ups, explaining tenancy conditions, completing inventories, and setting up rent payment arrangements.
- Supported the income team by contacting tenants in early-stage rent arrears, recording outcomes, and referring complex cases to senior officers.
- Assisted with void property inspections, preparing specifications for void works and coordinating with contractors to minimise turnaround times.
- Attended multi-agency meetings and accompanied senior officers on complex tenancy visits to gain experience in casework management.
Achievements
- Completed the trainee programme with distinction, receiving the annual trainee of the year award based on performance assessments and manager feedback.
- Independently managed a small development patch of 200 tenancies during the final quarter, achieving a rent collection rate of 98.7%.
Education & Qualifications
List your CIH qualification and any degree-level qualifications in housing, social policy, or related subjects. Include housing law training, welfare benefits advice qualifications, and any management development courses.
CIH Level 3/4 Certificate
Professional housing qualification demonstrating core knowledge of housing management, tenancy law, and customer service.
Degree in Housing, Social Policy, or Related Subject
Academic qualification providing the theoretical foundation for understanding housing policy, law, and practice.
Welfare Benefits Advice Training
Specialist training in Universal Credit, Housing Benefit, and discretionary payments enabling officers to support tenants' financial stability.
Mediation Training
Conflict resolution training enabling housing officers to mediate neighbour disputes and resolve complaints without legal escalation.
Frequently Asked Questions
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