Housing Manager CV Example
A housing manager CV demonstrates your ability to oversee property portfolios, manage tenancies, and ensure housing compliance and tenant satisfaction.
Recommended template: MinimalPro
Key Skills to Include
Quick Tips
- Include metrics such as void turnaround times, rent collection rates, and tenant satisfaction scores.
- Highlight knowledge of housing law, regulation, and sector-specific compliance requirements.
- Detail your experience managing and developing housing teams.
- Showcase partnership working with local authorities, support agencies, and contractors.
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Upgrade to ProHow to Write Your Housing Manager CV
A housing manager CV should demonstrate your operational leadership, regulatory knowledge, and commitment to delivering excellent services for tenants. Housing associations and local authorities want managers who can balance financial performance with resident satisfaction while navigating a complex regulatory environment. Your CV should highlight your portfolio management experience, team leadership skills, and measurable service improvements.
CV Structure
Use a reverse-chronological format with sections for your profile, experience, education, qualifications, and skills. Each role should describe the landlord, portfolio size, and team structure. Follow with KPI improvements and service achievements. Include your CIH qualification level and any relevant housing-specific training. Keep the CV to two pages.
CV Format
Choose a professional, corporate-style template. Housing sector hiring managers expect clear structure, quantified achievements, and evidence of regulatory knowledge. Use consistent formatting and include your CIH membership prominently. Save as a PDF.
CV Profile Examples
Experienced Housing Manager
CIH-qualified housing manager with ten years of experience managing social and affordable housing portfolios across urban and suburban areas. Responsible for overseeing a 2,400-unit portfolio with an annual rent roll of £18M, achieving a 99.2% rent collection rate and maintaining void turnaround times consistently below the sector average. Experienced in leading teams of up to fifteen housing officers and support workers.
Senior Housing Manager
Strategic housing manager with a track record of improving service delivery, tenant satisfaction, and financial performance for a large housing association. Skilled in developing anti-social behaviour strategies, managing estate regeneration programmes, and building partnerships with local authorities and community organisations. Holds a Level 5 CIH Diploma and is committed to the professionalisation of housing management.
Housing Manager — Supported Housing
Housing manager specialising in supported housing and temporary accommodation for vulnerable adults, including those with mental health needs, substance misuse issues, and experience of homelessness. Experienced in managing tenancies within Housing First and psychologically informed environments, working closely with support teams to promote tenancy sustainment and positive move-on outcomes.
State your CIH qualification, years of experience, portfolio size, and headline achievements. Mention the type of housing — social, affordable, supported — and the key performance metrics you have improved.
Key Skills for Your Housing Manager CV
Tenancy Management
Managing all aspects of the tenancy lifecycle from sign-up through sustainment to termination, ensuring compliance with tenancy agreements and housing law.
Property Compliance
Ensuring housing stock meets all regulatory requirements including gas safety, fire safety, electrical testing, and decent homes standards.
Rent Collection
Maximising rental income through proactive arrears management, welfare benefits advice, and effective use of legal remedies.
Anti-Social Behaviour Management
Investigating and resolving anti-social behaviour cases using a range of tools from mediation and warning letters to injunctions and possession proceedings.
Staff Supervision
Recruiting, training, and managing housing teams, setting performance objectives, and supporting professional development.
Budget Management
Setting and controlling budgets for housing management services, estate maintenance, and community investment activities.
Housing Legislation
Applying the Housing Act 1988, the Anti-Social Behaviour, Crime and Policing Act 2014, and other relevant legislation to housing management decisions.
Performance Reporting
Monitoring and reporting on KPIs including rent collection, void loss, tenant satisfaction, and complaint handling to senior leadership.
Work Experience Examples
Describe your portfolio size, team, budget, and the full scope of housing management responsibilities. Quantify improvements — rent collection rates, void turnaround times, satisfaction scores, and arrears reduction. Include examples of ASB case management, regulatory compliance, and partnership working. Housing management is a performance-driven profession, so evidence of results is essential.
Area Housing Manager
Peabody, London
Managed the delivery of housing management services across a 3,200-unit portfolio of social and affordable housing in South East London, leading a team of twelve housing officers and estate service coordinators.
Responsibilities
- Oversaw all aspects of tenancy management including lettings, rent collection, anti-social behaviour case management, and tenancy enforcement.
- Managed an annual budget of £1.2M for estate services, planned maintenance, and community investment programmes.
- Led monthly performance reviews, monitoring KPIs including rent arrears, void loss, tenant satisfaction, and complaint response times.
- Developed and implemented the area anti-social behaviour strategy, chairing multi-agency case conferences with police, social services, and environmental health.
- Recruited, developed, and performance-managed a team of twelve, conducting appraisals and supporting professional development through CIH qualifications.
Achievements
- Improved rent collection rates from 97.8% to 99.4% over two years through implementing a proactive arrears management approach and early intervention protocols.
- Reduced average void turnaround time from 28 days to 18 days by redesigning the lettings process and strengthening contractor performance management.
- Achieved a tenant satisfaction score of 82% in the annual STAR survey, a six-point improvement on the previous year.
Housing Manager — Supported Housing
St Mungo's, Bristol
Managed a supported housing scheme providing 45 units of accommodation and support services to adults with complex needs including homelessness, mental health, and substance misuse.
Responsibilities
- Managed tenancy sign-ups, occupancy levels, and move-on planning to maximise use of accommodation and support positive outcomes for residents.
- Worked alongside the support team to address tenancy-related issues including rent arrears, neighbour disputes, and property damage.
- Ensured compliance with health and safety regulations, fire safety, and housing management standards across the scheme.
- Produced monthly performance reports on occupancy, rent collection, and outcome data for the regional operations manager.
Achievements
- Increased planned move-on rates from 55% to 72% over eighteen months through improved partnership working with local authority housing options teams.
- Maintained 100% compliance across all fire safety and gas safety inspections for three consecutive years.
Education & Qualifications
List your CIH qualification prominently — it is the sector's professional standard. Follow with your degree and any additional qualifications such as PRINCE2, ILM leadership, or housing law certificates. Include CPD activities and conference attendance.
CIH Level 4/5 Diploma
Professional housing qualification from the Chartered Institute of Housing demonstrating comprehensive knowledge of housing management and policy.
MCIOH / FCIOH Membership
Professional membership of the Chartered Institute of Housing indicating commitment to professional standards in housing management.
ILM Level 5 in Leadership and Management
Management qualification demonstrating the leadership skills required for managing housing teams and services.
Degree in Housing Studies or Related Discipline
Academic qualification providing the theoretical foundation for housing management, policy, and law.
Frequently Asked Questions
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