IT Support CV Example
A versatile CV for IT support professionals providing technical assistance across hardware, software, and networking. Presents your problem-solving abilities and commitment to delivering excellent user support.
Recommended template: Modern
Key Skills to Include
Quick Tips
- Describe your support experience across different levels, from first-line to second or third-line escalation.
- Include any certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation.
- Highlight your ability to work under pressure and manage competing priorities within SLA timeframes.
- Mention any experience supporting remote workers, VPN configurations, or mobile device management.
Ready to build your CV?
Start with the Modern template and customise it for your information technology role.
How to Write Your IT Support CV
An IT support CV should demonstrate your ability to resolve technical issues efficiently while providing excellent customer service. Employers want to see that you can troubleshoot systematically, communicate clearly with non-technical users, and manage your workload within SLA targets. Whether you are a generalist IT support professional or specialise in a particular area, your CV should combine technical skills with evidence of delivering reliable, user-focused support.
CV Structure
Use a reverse-chronological format with a profile, skills section, work experience, and qualifications. For each role, describe the environment — user count, office locations, and key technologies. List your support responsibilities and include at least one quantified achievement per role. If you have limited experience, place your certifications and skills sections higher on the page.
CV Format
Choose a clean, professional template that is easy to scan quickly. IT support CVs should be straightforward and well-organised. Use consistent formatting and keep to one or two pages depending on experience. Save as PDF for consistent rendering.
CV Profile Examples
Experienced IT Support Professional
IT support professional with five years of experience providing first and second-line technical assistance to corporate environments of up to 1,500 users. Proficient in Windows 10/11, Microsoft 365, Active Directory, and networking fundamentals including TCP/IP, DNS, and DHCP. CompTIA A+ and ITIL Foundation certified with a first-call resolution rate of 70% and a reputation for patient, clear communication with non-technical users.
IT Support — Remote Working Specialist
IT support analyst with four years of experience specialising in supporting hybrid and remote workforces. Expert in VPN configuration, Microsoft Teams administration, Intune mobile device management, and remote desktop tools. Supported a transition to remote working for 900 users during a rapid office closure, maintaining service desk SLA compliance throughout the migration period.
IT Support — Career Starter
Motivated IT support professional with CompTIA A+ certification and eighteen months of hands-on experience supporting 250 users in a small business environment. Skilled in Windows desktop troubleshooting, printer configuration, email setup, and basic networking. Seeking a role in a larger organisation where formal service desk processes and structured career development can accelerate professional growth.
State your years of IT support experience, the scale of environments you have supported, and your key certifications. Include a metric like first-call resolution rate or ticket volume to give immediate context.
Key Skills for Your IT Support CV
Technical Troubleshooting
Systematically diagnosing and resolving hardware, software, and connectivity issues using structured problem-solving approaches.
Windows & Linux Support
Configuring, troubleshooting, and maintaining Windows desktop and server operating systems with basic Linux familiarity.
Networking (TCP/IP, DNS, DHCP)
Understanding and troubleshooting fundamental network protocols and services that underpin corporate IT environments.
Microsoft 365 Administration
Managing user accounts, licences, Exchange Online, Teams, and SharePoint within the Microsoft 365 admin centre.
Ticketing Systems
Logging, prioritising, and tracking support requests in ITSM platforms such as ServiceNow, Freshdesk, or Jira Service Management.
User Account Management
Creating, modifying, and disabling user accounts in Active Directory and Azure AD with appropriate security permissions.
Remote Support Tools
Providing remote technical assistance using tools like TeamViewer, AnyDesk, SCCM Remote Control, and Quick Assist.
Documentation
Creating knowledge base articles, troubleshooting guides, and standard operating procedures to support consistent service delivery.
Work Experience Examples
For each role, describe the organisation, user count, and the technologies you supported. Detail the types of issues you resolved and the tools you used. Include quantified achievements — resolution rates, ticket volumes, SLA compliance, or specific improvements you delivered. Show that you add value beyond reactive ticket resolution.
IT Support Analyst
Chambers & Partners Legal Group
Provided first and second-line IT support for a legal group with 1,200 employees across four UK offices, handling an average of 40 tickets per day.
Responsibilities
- Diagnosed and resolved hardware, software, and network connectivity issues via phone, email, remote desktop, and deskside visits.
- Administered Active Directory user accounts, security groups, distribution lists, and Microsoft 365 licences.
- Configured and deployed laptops, monitors, and mobile devices for new starters and office relocations.
- Managed VPN and remote access troubleshooting for 350 home-based workers using Cisco AnyConnect and Microsoft Always On VPN.
- Documented solutions and troubleshooting steps in the ServiceNow knowledge base to improve team efficiency.
Achievements
- Achieved a first-call resolution rate of 72%, consistently exceeding the team target of 65% over twelve months.
- Reduced recurring printer issues by 50% through a firmware upgrade and configuration standardisation project across all four offices.
- Supported the emergency transition of 800 office-based staff to remote working within five business days during a building closure.
IT Support Technician
Greenfield Logistics Ltd
Provided sole IT support for a logistics company with 250 staff across a head office and two distribution centres.
Responsibilities
- Managed all IT support requests from initial logging through to resolution, covering desktops, laptops, printers, and warehouse scanners.
- Maintained the company network including switches, Wi-Fi access points, and the on-premises Windows Server 2019 environment.
- Administered Microsoft 365 including Exchange Online, SharePoint, and Teams for all company users.
- Managed the IT asset register and coordinated hardware procurement, warranty claims, and equipment disposal.
Achievements
- Implemented a Microsoft 365 migration from on-premises Exchange, completing the project independently within six weeks.
- Introduced a basic ticketing system using Freshdesk that improved request tracking and reduced average response time by 40%.
Education & Qualifications
List relevant certifications first — CompTIA A+, ITIL Foundation, Microsoft Fundamentals. Follow with your formal education. Mention any apprenticeships or structured training programmes.
CompTIA A+
The industry-standard entry-level certification covering hardware, software, and troubleshooting for IT support professionals.
ITIL Foundation
An IT service management certification demonstrating understanding of support processes and service delivery best practices.
Microsoft 365 Certified: Fundamentals
An entry-level certification covering Microsoft 365 services commonly supported in corporate environments.
CompTIA Network+
A networking certification validating fundamental network troubleshooting skills relevant to IT support roles.
Frequently Asked Questions
What should I include on an IT support CV?
How do I get into IT support with no experience?
How important are soft skills for IT support roles?
Should I include home lab experience on my IT support CV?
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