Spa Manager CV Example
A spa manager CV should highlight your ability to oversee spa operations, manage therapist teams, drive revenue through treatment and retail sales, and deliver an exceptional guest experience.
Recommended template: BoldPro
Key Skills to Include
Quick Tips
- Quantify the size of the spa you manage, including revenue, team size, and number of treatment rooms.
- Highlight revenue growth and guest satisfaction improvements you have delivered.
- Demonstrate your experience developing treatment menus and introducing new services.
- Include your leadership approach to team development and staff retention.
Ready to build your CV?
Start with the Bold template and customise it for your beauty & wellness role.
Upgrade to ProHow to Write Your Spa Manager CV
A spa manager CV must demonstrate your ability to balance operational excellence with commercial performance and team leadership. Employers at hotel spas, day spas, and destination spas want to see that you can manage a profitable spa operation, develop your team, and deliver an outstanding guest experience. Your CV should highlight your financial management skills, team development approach, and specific achievements that demonstrate your impact on revenue and guest satisfaction.
CV Structure
Use a reverse-chronological format with a strong profile, detailed work experience, qualifications, and skills section. For each role, describe the spa type, size, and revenue. Include your team management responsibilities, financial performance, and guest experience achievements. Separate responsibilities from achievements, giving prominence to measurable results. Keep the CV to two pages.
CV Format
Choose an elegant, professional template that reflects the premium nature of the spa industry. The design should be polished without being overly decorative. Use bullet points and ensure your revenue figures, team size, and guest satisfaction scores are prominently displayed. Include your professional memberships and qualifications in a visible position.
CV Profile Examples
Experienced Spa Manager
Results-driven spa manager with eight years of experience overseeing operations at luxury hotel and destination spas with annual revenue of up to £1.2M. Skilled in team leadership, treatment menu development, and revenue optimisation through strategic pricing and retail performance improvement. Manages teams of up to 15 therapists and front-of-house staff while maintaining five-star guest satisfaction standards and driving year-on-year revenue growth.
Hotel Spa Manager
Experienced hotel spa manager with six years of experience at four and five-star properties, combining operational excellence with a hands-on approach to guest experience and team development. Proficient in P&L management, yield optimisation, and collaborating with hotel management to integrate spa services into wider guest offerings. Known for creating seasonal treatment menus that drive bookings and for maintaining consistently high TripAdvisor and guest feedback scores.
Spa Manager — Boutique Spa
Passionate spa manager with five years of experience running a boutique day spa, overseeing all aspects of operations from team management and treatment delivery to marketing and financial reporting. Experienced in developing bespoke treatment protocols, building partnerships with skincare brands, and creating a welcoming environment that generates strong client loyalty and word-of-mouth referrals. Brings both therapist-level treatment knowledge and commercial management skills.
Open with your experience level, the type and size of spas you have managed, and your annual revenue responsibility. Highlight one or two key achievements such as revenue growth, guest satisfaction improvement, or team development success.
Key Skills for Your Spa Manager CV
Spa Operations Management
Overseeing all daily operations including scheduling, treatment delivery, facility maintenance, and guest experience standards.
Team Leadership & Training
Recruiting, training, and performance-managing therapist and reception teams to deliver consistent, high-quality service.
Revenue Management
Driving spa revenue through pricing strategy, yield management, treatment package development, and retail sales optimisation.
Treatment Menu Development
Creating and refreshing treatment menus in collaboration with skincare brands to attract bookings and reflect market trends.
Guest Experience Enhancement
Designing every touchpoint of the spa journey to exceed guest expectations and generate positive feedback and repeat visits.
Budget & P&L Management
Managing spa budgets, controlling costs, and reporting financial performance against targets to senior management.
Health & Safety Compliance
Ensuring the spa meets all regulatory, insurance, and brand standards for health, safety, and hygiene.
Retail & Upselling Strategy
Developing retail displays, training therapists in product recommendation, and implementing strategies to increase retail revenue.
Brand Partnerships
Building relationships with skincare and wellness brands to develop exclusive treatments and secure favourable product terms.
Work Experience Examples
For each role, describe the spa type, team size, number of treatment rooms, and revenue. Detail your operational, financial, and team management responsibilities. Include specific achievements with numbers — revenue growth percentages, guest rating improvements, staff retention figures, and retail performance gains.
Spa Manager
Thornbury Hall Hotel & Spa
Managed the full operation of a luxury hotel spa in the Cotswolds, overseeing a team of 12 therapists and three reception staff across eight treatment rooms with annual revenue of £1.1M.
Responsibilities
- Managed daily spa operations including appointment scheduling, therapist allocation, treatment room readiness, and guest experience standards.
- Led, trained, and performance-managed a team of 12 therapists and three front-of-house staff, conducting quarterly reviews and individual development plans.
- Owned the spa P&L, managing budgets, controlling costs, and reporting monthly financial performance to the hotel general manager.
- Developed seasonal treatment menus and spa packages in collaboration with skincare brand partners, driving bookings during off-peak periods.
- Ensured compliance with health and safety regulations, insurance requirements, and brand standards across all spa facilities.
Achievements
- Increased spa revenue by 22% year-on-year through the introduction of premium treatment packages and an enhanced retail strategy.
- Improved the spa's TripAdvisor rating from 4.2 to 4.8 within 18 months through staff training, treatment quality improvements, and guest feedback response.
- Reduced therapist turnover from 30% to 12% by implementing a structured career development programme and performance-based incentives.
Assistant Spa Manager
Serenity Spa Group
Supported the spa manager in running a five-treatment-room day spa in Bath, taking operational responsibility during manager absences and contributing to business planning.
Responsibilities
- Supervised daily therapist schedules, managed appointment bookings, and resolved guest queries and complaints promptly.
- Trained new therapists on treatment protocols, product knowledge, and guest service expectations during induction periods.
- Monitored retail performance, restocked product displays, and introduced upselling techniques that increased retail revenue.
- Assisted with marketing activities including social media content, promotional campaigns, and partnerships with local businesses.
Achievements
- Increased monthly retail sales by 35% within six months through improved product placement and staff upselling training.
- Successfully managed the spa independently during a three-month manager absence, maintaining all operational and financial KPIs.
Education & Qualifications
Include any spa management, hospitality management, or beauty therapy qualifications. Mention leadership and management qualifications such as ILM or CMI certifications. Include brand-specific training and any continuing professional development in spa industry trends and treatments.
CIBTAC Spa Management Diploma
Industry-recognised qualification covering spa operations, team management, and business planning for the spa industry.
ILM Level 3 Leadership & Management
Leadership qualification demonstrating competence in team management, coaching, and operational decision-making.
VTCT Level 3 Beauty Therapy
Beauty therapy qualification providing treatment-level knowledge that supports effective spa management and quality oversight.
First Aid at Work Certificate
Health and safety qualification required for spa environments to ensure guest and staff safety.
Frequently Asked Questions
What should a spa manager include on their CV?
How do I show leadership skills on a spa manager CV?
How important are financial figures on a spa manager CV?
Should I mention guest satisfaction scores on my spa manager CV?
More Beauty & Wellness CV Examples
Beauty Therapist CV
A beauty therapist CV should showcase your qualifications in delivering a range of treatments, your client-building skills, and your commitment to maintaining high standards of hygiene and professionalism.
Barber CV
A barber CV should demonstrate your cutting and styling expertise, understanding of classic and contemporary techniques, and ability to build a loyal clientele in a barbershop environment.
Beautician CV
A beautician CV should highlight your versatility in providing beauty treatments, your eye for aesthetics, and your ability to recommend personalised care routines to clients.
Beauty Consultant CV
A beauty consultant CV should showcase your product expertise, sales skills, and ability to provide personalised beauty advice that builds customer loyalty and drives retail performance.
Beauty Sales Assistant CV
A beauty sales assistant CV should demonstrate your passion for beauty products, retail experience, and ability to provide excellent customer service while meeting sales targets on the shop floor.
Hairdresser CV
A hairdresser CV should highlight your creative flair, technical skills in cutting, colouring, and styling, and your ability to deliver outstanding results that keep clients coming back.